Service Engagement

By approving a quotation, proposal, invoice, milestone plan, or service agreement, the client agrees to the commercial terms communicated by TrackDiv for that project or contract.

Milestone Payment Terms

• Every project or contract payment will be made according to the milestone schedule agreed between the client and TrackDiv.
• Milestones, deliverables, and due dates may be defined in a quotation, proposal, contract, invoice, or written communication accepted by both parties.
• Late milestone payments may pause work, support, revisions, delivery, deployment, or handover until dues are cleared.

Advance Payment Policy

The client must pay the agreed advance payment after negotiation and before TrackDiv starts the project or reserves the required resources.

• The advance payment amount will be based on the agreement reached with TrackDiv.
• The client must pay that advance payment within the due date mentioned in the proposal, invoice, or agreement.
• TrackDiv may defer project start or reassign project capacity if the advance payment is not received on time.

No Refund Policy

TrackDiv maintains a no refund policy for all approved projects and paid service engagements.

• Advance payments are non-refundable.
• Paid milestone amounts are non-refundable.
• Payments made for strategy, consultation, design, development, automation, marketing, VA support, setup, or allocated project time are non-refundable.
• Any cancellation, delay, or abandonment by the client does not create a refund obligation for TrackDiv on already paid amounts.

Contact

Commercial and legal questions can be sent to info@trackdiv.com. Clients may also call or WhatsApp +92 345 3216524.